Rock Skills Introduction

Cancellation Policy

Bookings and Payment: A completed booking form and deposit (or full payment if within 14 days of the activity) are required to confirm a booking. The remaining balance must be paid in full no later than 14 days before the activity date unless otherwise agreed in writing. Group bookings must be made by a responsible adult aged 18 or over. Cancellations by the Participant: If you cancel your booking: • More than 28 days before the activity – full refund minus a £20 administration fee. • 14- 28 days before – 50% refund. • Less than 14 days before – no refund. We may, at our discretion, allow bookings to be transferred or rescheduled. Participants are advised to arrange suitable personal insurance. Weather, Conditions and Changes by GO Vertical: All activities are subject to weather, environmental and water conditions. If conditions are deemed unsafe in the professional judgement of GO Vertical instructors, GO Vertical will offer a suitable alternative activity or location on the same date where possible. If no suitable alternative is available, the booking will be transferred to another date at no additional cost. Refunds will only be offered if no alternative or rescheduled date can be provided. Decisions regarding safety, activity choice and location are final.

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